Customer Success Manager

We are looking for a friendly Customer Service Representative to handle customer questions, escalations, and be able to walk customers through basic troubleshooting or setup processes. This an entry level role for Customer Service and Technical Support focused individuals.

To do well in this role, you need to be a people-person who is detail oriented and possesses a strong interest in exceeding expectations.


Key Responsibilities:
Maintain a positive, empathetic, and professional attitude toward customers, always.
Respond promptly to customer inquiries.
Communicate with customers through various channels (i.e., phone, email, chat, etc.).
Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary.
Knowledgeable in our products and services.
Keep records of customer interactions, transactions, comments, and complaints.
Communicate and coordinate with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional support.


Desired Traits:
Action Oriented, Growth Mindset, Positive Outlook, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development