Traveler Happiness Expert

Full Job Description - This role is a Hybrid Position.
Traveler Happiness Expert

This role in a nutshell: Customer service + sales + tour coordination

You will guide our travelers through their experience with The Solo Female Traveler Network from beginning to end. From choosing the right travel experience for them, to booking, through all pre-trip preparation, asking for trip feedback and reporting to the team, and helping them plan their next adventure with us.

Perks:

Free and discounted travel
Free 24/7 access to WeWork
Awesome performance rewards
Opportunity to make a big impact on a highly innovative team
Our next hire must have:

At least 2 years experience in customer service
An affinity and some proven success in sales/consultancy An already experienced traveler, preferably with some solo trips
Who we are:

Empowering and supporting women around the world is our mission
A small but mighty team
Totally obsessed with travel and creating life changing adventures
Hyper-focused on community
Fun, lighthearted people with huge dedication and drive
Still interested? Let’s get into it…

The Solo Female Traveler Network was founded by a solo female traveler who needed a community of her own and has grown to a global community with a worldwide following of over 500k women. Our passionate team is fueled by empowering women to travel the world by planning, organizing, and delivering unforgettable experiences on our Meetup Tours to 22 countries and counting.

At The Solo Female Traveler Network, we attribute much of the success of our tours to our amazing community. We’re searching for a qualified Traveler Happiness Expert to amplify the experience on our tours and help achieve our immediate and long-term business goals.

Your job is to obsess over the traveler - arm them with all the information they need to feel confident and empowered to travel into the unknown and to feel a part of a community that cares about them.

You will be taking calls and video chats with potential SoFe Travelers, helping them choose the best adventure for their interests and guiding them to booking. Once they have booked their spot, you will lead them through the pre-departure process- automating emails to help them feel in the loop, answering questions promptly, coordinating any extra travel details like pre-trip accommodation, creating and sending packing lists and trip itineraries, creating and engaging in private tour spaces in our network, collecting necessary information and documents, processing trip transfers and payments in our booking system, and being available to help our guides handle any emergencies on tour. Once the tour is over, you will collect feedback and reviews and report to the team.

Some of your tasks will include providing necessary traveler information to our guides and operators and suggesting itinerary edits.

The ideal candidate is able to anticipate and offer solutions to travelers’ needs while being friendly and professional, is comfortable digging into fine details, and enjoys a fun, but challenging work environment. You must be an organized multitasker with a huge penchant for details, excellent communication skills, and customer service prowess. A passion for travel is a must.

Objectives:

Understand traveler’s needs and provide appropriate solutions
Help reduce traveler’s fear, stress, and anxiety about traveling alone to a foreign country
Become the keeper of all tour information and details (so many details)
Manage all logistics and policies of our Meetup Tours while identifying new opportunities to grow the business
Duties/Responsibilities:
Assists with developing, planning, and executing organized tours
Carefully listens to and understands the needs of our travelers, provides them with the best solutions, and proactively follows up when necessary
Communicates with tour operators/suppliers, arranges and coordinates all logistical details of tours
Be available/on-call to troubleshoot any emergencies during a tour
Provides post-tour report for measuring success of experience delivery
Perks:

Free and discounted travel. We love to send our team on our tours. Both free and heavily discounted travel opportunities pop up regularly, plus we always take requests!
Free 24/7 access to WeWork. Think beautifully decorated space with a view, lots of community vibes with other freelancers, cold brew and kombucha on tap, and plenty of space for changes of scenery. Whether you are meeting the team or coming solo, you have access to our private office and WeWorks around the world.
Awesome performance rewards. From Starbucks treats to free trips to big bonuses, we love to celebrate your wins.
Opportunity to make a big impact on a highly innovative team. We love big ideas and trying them out. As a small, but amazing, team you have the opportunity to stand out and shine. No big corporation anonymity here.
Professional Attributes:

Energetic and enthusiastic with a strong commitment to exceptional delivery
Imaginative and inventive, creatively finds new ways, ideas or solutions
Approaches challenges in a positive and steadfast manner
Team player, with a strong desire to be an active, long-term participant in the growth of the marketing department and company overall
Entrepreneurial spirit and belief in The Solo Female Traveler Network’s mission
Qualifications:
Undergraduate degree in Hospitality or Communications preferred
1-3 years of experience working in a startup environment or in a role that directly impacted a business’ bottom line
At least 2 years in a customer service/sales role
Relevant experience working with a tour company or hospitality is preferred
Must have strong organizational, multi-tasking, and time management skills to meet deadlines, with an exceptional attention to detail
Excellent written and verbal communication skills, as well as outstanding proofreading skills
Must be a self-starter and able to independently move projects forward, prioritize tasks, and meet deadlines with little supervision or direction
Must have strong people skills and be willing to work with a wide range of personalities
Occasional travel may be required
Compensation:

This role is full time with an annual salary between $40,000 and $50,000 depending on experience and related skills. You should come motivated by accomplishment and feel excited to take ownership of this position. We are looking for someone to grow with our organization, and plan to invest the time and resources into the right candidate to help achieve their professional goals.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

Employee discount
Flexible schedule
Schedule:

Monday to Friday
Supplemental Pay:

Bonus pay
Ability to commute/relocate:

Seattle, WA 98107: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

How many countries have you visited?
Experience:

customer service: 2 years (Preferred)
Work Location: One location