F/T Client Care Coordinator

Senior HomeCare of Tucson in Beautiful Oro Valley Arizona is seeking a full-time Client Care Coordinator/Recruiter.

The ideal candidate for the Client Care Coordinator Position will possess excellent customer service and interpersonal relation skills, demonstrate a professional and friendly demeanor and be committed to a caregiving spirit. The position is M-F with flexible hours. Position also requires candidate be a part of the company's on-call rotation.

Senior HomeCare of Tucson is a locally owned and operated business.

Apply at: (Mention Office Position)
www.seniorhomecareoftucson.com
Or email resume/cover letter


JOB DESCRIPTION
CARE COORDINATOR

Position: Care Coordinator 2
Status: Full-time
Reports to: Administrator on Duty

Qualifications:
 High school diploma
 Experience in an office setting preferred
 Able to pass a State of Arizona Fingerprint/Background Check
 Must provide work and personal references
 Must be able to lift 30 pounds
 Must have driver’s license & proof of car insurance

Candidate Must Possess the Following Character Traits:
 Detail Oriented
 Dedicated
 Responsive
 Professional
 Excellent Communicator
 Compassion
 Excellent Customer Service Skills
 Coachable
 Organized
 Team Player

Responsibilities:
 SCHEDULING: Assist in assigning shifts to caregivers; verify all shifts have coverage/review open shifts that need to be filled; verify that shifts have been accepted by caregivers, send reminders as needed; assist Care Coordinator 1 in adjusting schedule as needed; daily review of dashboard; ensure that client & caregiver information is up to date; update client assessments & tasks as needed; resolve any client issues; communicate updates & information to caregivers through T-mail.
 CAREGIVER RECRUITMENT/HIRING: Manage job advertisement platforms & job postings; Candidate review, outreach & interview scheduling; Interview, hire, terminate employees in partnership with Care Coordinator 1; oversee onboarding.
 CLIENT LIASON: Oversee service inquiries from prospective clients/families, coordinate new client intake; perform regular check-ins with clients on services, update care plans as needed; oversee Electronic Caregiver Fall Detection device activations & delivery; participate in field supervision duties as necessary.
 OPERATIONAL DUTIES: Maintain & update the Office Manual; Collaborate with other office staff on operational updates, client/caregiver matters; participate in the paid On-Call & Admin-On-Duty rotation
 OTHER DUTIES may be assigned to the Care Coordinator 2 as deemed necessary per the demand of work flow.

Working Conditions
 MEAL BREAK PERIODS: An optional minimum of thirty (30) minute/one (1) hour maximum break is available on a daily basis. The time the break is taken must be approved by supervisor and must be clocked in & out for.
 Office Setting 5 days per week
 Sitting 80% and Standing/Walking/Bending 20%

Performance Standards:
 Must be computer-literate
 Well-groomed professional appearance and demeanor
 Must be friendly and dependable, possess intrinsic leadership skills, be self-motivated, have effective time management and communication skills
 Attend weekly team meetings
 Must adhere to company core values (see below)

Senior Homecare of Tucson Core Values
(non-negotiable rules of behavior that all team members must adhere to at all times)
 Compassion: We exhibit compassion when needed and we perform personal care duties to our clients in a fashion that always exhibits gentleness and a comforting spirit.
 Respect: We are courteous, personable, friendly and respectful to our clients and other team members at all times. We respect our client’s personal items, privacy, and dignity.
 Reliable and Trustworthy: We show up to our shifts on time and we exceed all of our clients’ expectations by performing our duties to the highest level of satisfaction.
 Safety: We observe all safety procedures with reference to lifting, driving, and performing household duties.

SENIOR HOMECARE OF TUCSON IS AN EQUAL OPPORTUNITY EMPLOYER