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IT Help Desk Technician
$15 - $20 an hour
1-3 Years
High School Diploma
Axis Recruiting Solutions
200-499 Employees · Human Resources Service
Tucson, AZ
T*** V***
Recruiters
Job Description
We’re looking for IT help desk professionals to provide support for their clients. Candidates should have a mix of technical and customer service skills!
Basic Function/Responsibilities:
• Handle Tier 1 help desk service requests through the ticketing system or phone
• Follow up on outstanding requests and ensure timely resolution
• Update the Backup Reports daily.
• Monitor the daily Remote Management reports, issues, and alerts.
• Responsible for the Service Board management
• Other duties may be added and/or assigned as needed
Preferred Experience:
• Windows 10 and Mac (highly preferred)
• Microsoft Office applications, including Office 365
• Active Directory experience (highly preferred)
• PC hardware, Printers, scanners, computer peripherals, and Mobile devices (iOS, Android)
• Client PC connectivity - Ethernet, TCP/IP, and VPN
• File server knowledge
• Experience with desktop security products, AV/AM
• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• 2 years+ experience working in a Windows environment
Basic Function/Responsibilities:
• Handle Tier 1 help desk service requests through the ticketing system or phone
• Follow up on outstanding requests and ensure timely resolution
• Update the Backup Reports daily.
• Monitor the daily Remote Management reports, issues, and alerts.
• Responsible for the Service Board management
• Other duties may be added and/or assigned as needed
Preferred Experience:
• Windows 10 and Mac (highly preferred)
• Microsoft Office applications, including Office 365
• Active Directory experience (highly preferred)
• PC hardware, Printers, scanners, computer peripherals, and Mobile devices (iOS, Android)
• Client PC connectivity - Ethernet, TCP/IP, and VPN
• File server knowledge
• Experience with desktop security products, AV/AM
• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• 2 years+ experience working in a Windows environment
Job Application
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