Customer Service Representative

Perform tasks in a safe manner in compliance with all local, state, and federal regulations and company policies.

Answer phones promptly and courteously utilizing company procedures.

Receive and respond professionally and courteously to all customer inquiries regarding service level changes, customer disputes, billing questions, cancellations, and new customer sign-up.

Provide standard information regarding service options, charges, billing, and contract parameters.

Discover customers’ reason for cancelling service and attempt to retain customers.

Process on-line data entry for residential and/or commercial accounts.

Ensure customer concerns are understood and clearly explain resolution to the customer.

Work in conjunction with other departments to resolve customer issues.

Log and record information onto customer account in computer.

Resolve customer account issues and adjust accounts, as necessary, with verification from management.

Process payments as necessary.

Maintain a positive work atmosphere with a culture of respect for others.

Other duties as assigned.