Job Description
Customer Service Supervisor
Customer Support Manager
Customer Support Agent
Call Center Agent
Customer Service Representative
Perform tasks in a safe manner in compliance with all local, state, and federal regulations and company policies.
• Answer phones promptly and courteously utilizing company procedures.
• Receive and respond professionally and courteously to all customer inquiries regarding service level changes, customer disputes, billing questions, cancellations, and new customer sign-up.
• Provide standard information regarding service options, charges, billing, and contract parameters.
• Discover customers’ reason for cancelling service and attempt to retain customers.
• Process on-line data entry for residential and/or commercial accounts.
• Ensure customer concerns are understood and clearly explain resolution to the customer.
• Work in conjunction with other departments to resolve customer issues.
• Log and record information onto customer account in computer.
• Resolve customer account issues and adjust accounts, as necessary, with verification from management.
• Process payments as necessary.
• Maintain a positive work atmosphere with a culture of respect for others.
• Other duties as assigned.