Customer Service Representative

Perform tasks in a safe manner in compliance with all local, state, and federal regulations and company policies.

• Answer phones promptly and courteously utilizing company procedures.

• Receive and respond professionally and courteously to all customer inquiries regarding service level changes, customer disputes, billing questions, cancellations, and new customer sign-up.

• Provide standard information regarding service options, charges, billing, and contract parameters.

• Discover customers’ reason for cancelling service and attempt to retain customers.

• Process on-line data entry for residential and/or commercial accounts.

• Ensure customer concerns are understood and clearly explain resolution to the customer.

• Work in conjunction with other departments to resolve customer issues.

• Log and record information onto customer account in computer.

• Resolve customer account issues and adjust accounts, as necessary, with verification from management.

• Process payments as necessary.

• Maintain a positive work atmosphere with a culture of respect for others.

• Other duties as assigned.