Customer Service Representative

Must Haves:

3+ years of experience in a heavy phone support role
Strong communication and customer service skills and patience, must be comfortable in a heavy phone support role.
Excellent professionalism is a must!
Experience using Excel and overall tech savvy
Ability to multi-task and work on multiple projects at once, and must have ability to learn quickly and work in a fast paced environment
Must have a flexible schedule, be able to work weekend schedules (working on both Saturdays and Sundays) and be ok with OT
Must be ok working through holidays such as Fourth of July, Labor Day, Thanksgiving, Christmas Eve, New Years Eve
Responsibilities:

Effective and efficient handling of customer transactions.
Accurately record and maintain customer contact information and details.
Build and maintain company customer relationships.
Answer inbound sales calls and make outbound sales calls.
Consistent following up on promises and commitments in a timely manner with customers.
Track stock levels to ensure customer orders are handled effectively.
Assist customers in determining order requirements or services.
Appropriately identify and escalate customer issues.
Quote prices and credit terms, and prepare sales orders for customers.
Complete sales transactions and processing of payments.
Schedule trucking and delivery of material to customer, based on delivery schedule.
Create shipping order and packing list.
Troubleshoot customer issues during delivery process.
Partner with Sales Representative to keep account transactions and literature up to date.
Practice Customer focus, collaboration, and communication with team
Retain up to date knowledge of company products
Perform additional duties as required and or requested