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Other Automotive Roles
$15 - $20 an hour
0-1 Year
High School Diploma
Remote
Mullins Mobile Mechanics
0-19 Employees · Any Industry
Scottsdale, AZ
J*** M***
Owner/Operator
Job Description
**Job Description:**
**Position Overview:**
We are seeking a dedicated and skilled Service Writer/Manager to join our team. This individual will play a pivotal role in ensuring the smooth operation of our mobile repair services, maintaining excellent customer relations, and managing service requests from start to finish.
**Responsibilities:**
1. **Customer Service:** Interact with customers professionally, listen to their vehicle concerns, and provide expert guidance on necessary repairs or maintenance.
2. **Service Scheduling:** Efficiently schedule appointments, dispatch technicians to customer locations, and manage the daily service calendar.
3. **Estimates and Approvals:** Provide accurate cost estimates for services, obtain customer approvals, and ensure transparency in pricing.
4. **Work Orders:** Create detailed work orders, specify repair tasks, and coordinate with technicians to ensure proper execution.
5. **Quality Control:** Conduct quality checks on completed work to ensure it meets our high standards and exceeds customer expectations.
6. **Inventory Management:** Maintain inventory of parts and materials needed for mobile repairs, ordering as necessary to ensure timely service.
7. **Technical Support:** Serve as a liaison between customers and our mobile technicians, assisting with technical explanations and resolving any service-related issues.
8. **Billing and Payments:** Handle invoicing, collect payments, and provide customers with clear explanations of charges.
9. **Customer Follow-up:** Keep customers informed about the status of their repairs, follow up on service satisfaction, and address any post-service concerns.
10. **Record Keeping:** Maintain accurate records of customer interactions, service history, and financial transactions.
**Qualifications:**
- Proven experience as a service writer or manager in the automotive industry.
- Strong customer service and communication skills.
- Knowledge of automotive systems and repair processes.
- Excellent organizational and time management abilities.
- Ability to work in a mobile and fast-paced environment.
- Proficiency in computer systems and software for scheduling and record-keeping.
**Position Overview:**
We are seeking a dedicated and skilled Service Writer/Manager to join our team. This individual will play a pivotal role in ensuring the smooth operation of our mobile repair services, maintaining excellent customer relations, and managing service requests from start to finish.
**Responsibilities:**
1. **Customer Service:** Interact with customers professionally, listen to their vehicle concerns, and provide expert guidance on necessary repairs or maintenance.
2. **Service Scheduling:** Efficiently schedule appointments, dispatch technicians to customer locations, and manage the daily service calendar.
3. **Estimates and Approvals:** Provide accurate cost estimates for services, obtain customer approvals, and ensure transparency in pricing.
4. **Work Orders:** Create detailed work orders, specify repair tasks, and coordinate with technicians to ensure proper execution.
5. **Quality Control:** Conduct quality checks on completed work to ensure it meets our high standards and exceeds customer expectations.
6. **Inventory Management:** Maintain inventory of parts and materials needed for mobile repairs, ordering as necessary to ensure timely service.
7. **Technical Support:** Serve as a liaison between customers and our mobile technicians, assisting with technical explanations and resolving any service-related issues.
8. **Billing and Payments:** Handle invoicing, collect payments, and provide customers with clear explanations of charges.
9. **Customer Follow-up:** Keep customers informed about the status of their repairs, follow up on service satisfaction, and address any post-service concerns.
10. **Record Keeping:** Maintain accurate records of customer interactions, service history, and financial transactions.
**Qualifications:**
- Proven experience as a service writer or manager in the automotive industry.
- Strong customer service and communication skills.
- Knowledge of automotive systems and repair processes.
- Excellent organizational and time management abilities.
- Ability to work in a mobile and fast-paced environment.
- Proficiency in computer systems and software for scheduling and record-keeping.
Job Application
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